Complaints Policy
At M.K. Aesthetic Clinic, we are committed to providing the highest standard of care and service to all our clients. We value your feedback - whether positive or constructive - and use it to continually improve our services. If you are ever dissatisfied with any aspect of your experience, we encourage you to let us know so we can address your concerns promptly, fairly, and professionally.
Our Commitment
- All complaints will be taken seriously and treated with confidentiality.
- We aim to resolve all complaints quickly, fairly, and with transparency.
- We welcome feedback as an opportunity to improve our services and client care.
How to Make a Complaint
If you have a concern or complaint, please follow the steps below:
1. Informal Resolution
In many cases, issues can be resolved immediately. Please speak to a member of our team or your treating practitioner as soon as possible. We'll do our best to resolve your concern quickly and to your satisfaction.
2. Formal Complaint
If your concern cannot be resolved informally or you wish to make a formal complaint, please submit it in writing to:
or in person by post to our clinic address: 135 St Clements Gate, Broadway, Leigh-on-Sea, SS9 1PJ
Please include:
- Your full name and contact details
- Details of the complaint, including dates, staff involved, and any supporting information
- The outcome you are seeking
Acknowledgement: We will acknowledge your complaint within 3 working days of receipt.
Investigation: Your complaint will be thoroughly reviewed by the Clinic Manager or Medical Director, who may contact you for further details.
Response: We aim to provide a full written response within 10 working days. If further investigation is required, we will keep you informed of progress and expected timescales.
Your Feedback Matters
All feedback helps us enhance the quality of our care. We thank you for taking the time to share your experience with us.